Responsible gambling

We want you to enjoy gaming in a way that feels safe, controlled and fun. If you ever notice play becoming stressful, costly or taking priority over other parts of your life, there are practical steps you can take immediately. The guidance below explains simple tools available on your account, clear warning signs to watch for, and how to get confidential support if you need it.

Warning signs of problem gambling

Recognising a problem early makes it easier to take back control. You might consider seeking help if you notice any of the following:

Spending more money or time than you intended.
Trying to win back losses by increasing bets or playing for longer.
Neglecting work, study, family or social commitments.
Feeling anxious, irritable or restless when not gambling.
Borrowing money or using essential funds (bills, rent) for gambling.
Hiding your gambling activity or lying about how much you spend.

Tools to help you stay in control

You don’t have to manage everything on your own. We offer a set of practical controls that let you choose how you play and limit your risk.

Deposit limits — Set a daily, weekly or monthly cap on how much you can add to your account.
Loss limits — Limit the total amount you can lose in a set period.
Session time limits — Choose how long a single play session can last before you are reminded or automatically logged out.
Reality checks — Regular pop-up reminders that show elapsed time, balances and play history.
Time-outs — Short-term pauses (for example 24 hours to several weeks) that temporarily suspend play while you take a break.
Self-exclusion — A longer-term option to block access to your account for a defined period or indefinitely.

How to set limits on your account

Setting limits is straightforward and reversible in most cases, but some changes include a cooling-off period to prevent impulsive increases.

Log in to your account and open the Responsible Gambling or Account Settings section.
Choose the type of limit you want (deposit, loss, session time) and enter the amount or duration.
Confirm the change. For safety, increases to deposit limits may only take effect after a short cooling-off period.
Keep a record of your chosen limits and review them regularly to make sure they still meet your needs.

Self-exclusion and cooling-off periods

Self-exclusion and cooling-off are useful when you need a clear break from gambling. These options are confidential and can be arranged directly from your account or via customer support.

Temporary self-exclusion — Choose a fixed period (weeks or months) after which normal access can resume.
Indefinite self-exclusion — A longer-term block that requires you to contact support and follow a formal process to reinstate access.
Cooling-off on limit changes — If you request to increase limits, a waiting period may apply before the increase is activated to help prevent impulsive decisions.

Reality checks and time-outs

Small habits can make a big difference. Reality checks and time-outs interrupt continuous play and give you space to reflect before continuing.

Use scheduled reality checks to see how long you have been playing and how much you have spent.
Set session length limits to avoid long, uninterrupted play periods.
If you feel pressured or emotional while playing, activate a time-out immediately and take a break away from the device.

Getting help — support organisations

If gambling is causing you harm, talking to a specialist organisation can help. Confidential support can include phone and online counselling, self-help resources, and structured treatment plans. Examples of organisations that offer assistance include national and international gambling support services, counselling centres, and peer-led groups.

These organisations can help with assessment, safety planning, and signposting to local services. If you are unsure where to start, our customer support can explain options and next steps without judgement.

If you’re concerned about someone else

Supporting a friend or family member can be challenging. Approach the situation with care and practical support rather than blame.

Start a calm, non-judgmental conversation and express your concerns based on specific behaviours you have observed.
Encourage them to use account tools such as deposit limits or self-exclusion, and offer to help set those up if they agree.
Suggest contacting a specialist support organisation for advice and family-focused services.
Look after your own wellbeing: seek support for yourself if the situation is causing stress.

Contacting customer support for safer gambling help

If you would like assistance with setting limits, arranging a time-out or self-exclusion, or discussing concerns confidentially, our support team is available via live chat and email. Our staff can:

Explain the available safer-gambling tools and help you apply them.
Record self-exclusion requests and guide you through the process.
Provide information on local support services and how to access them.

Please reach out whenever you need help — seeking support is a positive step and we will respond respectfully and promptly.

Remember: small, deliberate choices—like setting a deposit limit, taking a short break, or talking to someone—can prevent harm and keep play enjoyable. You are not alone, and help is available whenever you need it.