Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to our website, account registration, use of our services, and communications with us.

Legal Status

We operate under licence number 8048/JAZ issued by a recognised gaming authority. Our operations are governed by the terms of that licence and by applicable data-protection laws. If you have questions about regulatory or licensing matters, contact us at [email protected].

Registration and Login Process

When you create an account and log in, we collect information necessary to provide and secure your account. This includes:

• Basic identity information (name, date of birth, email address).
• Contact details (email, telephone when provided).
• Account credentials (username and password) and verification data.

We require identity verification before certain activities, such as withdrawals. To verify your identity we may ask for government-issued ID, proof of address, or other documents. We use this information to confirm age (you must be 18 or older), prevent fraud, and meet legal obligations.

We permit only one account per person. We do not accept registrations from jurisdictions where online gambling is prohibited.

Games and Software Providers

We collect information about how you interact with games and services to provide, personalise, and improve the experience. This may include:

• Game-play history and outcomes.
• Preferences and settings.
• Technical data about the software and device used.

We may share aggregated or anonymised usage data with our suppliers and partners to improve service and troubleshoot issues. We do not publish or disclose individual game-play details except as described in this policy or when required by law.

Bonuses and Promotions

To manage and deliver bonuses, promotions and loyalty rewards we process information about your account activity and promotional selections. We store promo-code usage and related eligibility data to ensure fair application of offers and to prevent abuse.

We may use your contact details to send marketing communications. You can opt out at any time by changing your account settings or contacting [email protected].

VIP and Loyalty Programme

If you participate in our VIP or loyalty programme we will process data needed to administer benefits and tiers, including:

• Points and tier history.
• Relevant account activity and eligibility records.
• Communications about VIP offers and rewards.

Information about your current status and accrued benefits is visible in your account dashboard when logged in.

Payment-Related Personal Data

We process personal data necessary to complete account administration and to comply with legal obligations related to financial activity. This can include identity details used for verification and records of transactions. We treat this information as confidential and protect it using appropriate security measures.

We retain payment-related personal data only as long as necessary for operational, legal and regulatory purposes.

Key Terms Relating to Your Data

Legal basis for processing:

• Performance of a contract (providing services and managing accounts).
• Compliance with legal obligations (verification, record-keeping, anti-fraud measures).
• Legitimate interests (security, prevention of fraud, improving services), balanced against your rights.
• Consent, where required (for marketing communications and certain tracking technologies).

Retention: We keep your personal data for as long as is necessary for the purposes set out in this policy, including any retention periods required by law. After account closure, we may retain some data for record-keeping and compliance for a reasonable period.

Account restrictions: we may suspend or close accounts where required by law or our terms. KYC and verification procedures are mandatory before certain account functions are allowed.

Mobile and Technical Features

We use cookies and similar technologies to operate and improve our website and services. These technologies enable essential site functions, remember your preferences, and support analytics and security.

On mobile devices we collect device and connection information such as device type, operating system, browser type, and IP address. This helps us provide a responsive and secure experience.

You can manage cookie and tracking preferences through your browser and account settings. Disabling certain cookies may limit functionality.

Security and Fair Play

We maintain technical and organisational measures to protect personal data. These include encryption, access controls, monitoring, and secure storage practices. We require our service providers to meet security standards and restrict access to data on a need-to-know basis.

If we become aware of a personal-data incident that is likely to result in a risk to your rights and freedoms, we will take appropriate steps in line with legal obligations to address the situation and notify relevant authorities when required.

For support or to raise a privacy concern, contact us at [email protected]. We aim to acknowledge complaints promptly and to resolve issues as quickly as possible.

Responsible Gambling and Support

We may process personal data to provide responsible-gambling tools and support, such as deposit limits, time-outs, self-exclusion and reality checks. We retain records needed to administer these measures and to comply with regulatory obligations.

We recognise external support organisations and may provide information about them when relevant. If you need assistance with responsible-gambling options, contact our support team at [email protected].

Your Rights under Data-Protection Law

Subject to applicable law, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where processing is no longer necessary.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request portability of data you have provided to us in a structured, commonly used format.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before acting on requests. Where we rely on consent for processing, you may withdraw consent at any time, without affecting processing carried out before withdrawal.

International Transfers

Your data may be processed by service providers located in jurisdictions outside your country. Where transfers outside applicable data-protection areas occur, we implement safeguards such as contractual measures to protect your personal data and ensure an adequate level of protection.

Children’s Privacy

Our services are for users aged 18 and over. We do not knowingly collect personal data from anyone under the minimum age. If we learn that we have collected data from a person below the required age, we will take steps to delete the information in accordance with applicable law.

Advantages and Disadvantages Relating to Privacy

Pros:

• We provide clear account controls and settings for managing communications and privacy preferences.
• We use standard security measures to protect your data.
• Tools are available to support responsible play and privacy-sensitive account management.

Cons:

• Certain verification processes require you to submit identity documents.
• Where allowed by law, we may use legitimate-interest processing for fraud prevention and service improvement.

General Information

We launched our services in 2022. The operator names associated with our service are MagicWin MLTD and Magicwin LTD. For privacy enquiries, complaints or data requests, contact us by email at [email protected].

We may update this Privacy Policy from time to time. When we make material changes we will notify you through the website or by the contact details you have provided.